Shipping policy

Orders ship within 48 hours with tracking.

United States

We offer flat rate shipping anywhere in the United States: Standard shipping $9.99, Express shipping $19.99.

International

We ship to 28 countries through Global-e, with rates calculated at checkout by destination and shown in the customer's local currency. Duties and taxes are shown at checkout where applicable, and Global-e is the merchant of record for international orders.

Optional shipping protection

Shipping protection is an optional plan you can add in your bag before checkout. It is priced by order value and shown before you pay. The plan covers a protected order against loss, theft or damage in transit, up to the value of the merchandise.

Claims on protected orders are paid by the protection plan. The plan is separate from the sale: 614Sole LLC does not take responsibility for packages in transit (see below), and adding protection is how you cover that risk. To make a claim, contact us within 30 days of the date your order shipped with your order number, plus photos of the package and item if it arrived damaged. We file and manage the claim for you. Because most items are 1-of-1 and can't be replaced, an approved claim is paid as a refund of the merchandise value to your original payment method once the loss or damage is confirmed with the carrier. Orders shipped without protection travel at the buyer's risk.

Lost or damaged packages in transit

Once a shipment has left our possession and been accepted by the carrier (USPS or other carrier), 614Sole LLC is not financially responsible for packages that are lost, stolen, or damaged in transit, including mishandling by the carrier. Risk of loss passes to the buyer upon carrier acceptance (first tracking scan). Orders marked "delivered" by the carrier are considered complete; we are not responsible for theft after delivery.

If you have an issue with your shipment, please start by contacting the carrier in possession of your package and opening a claim with them — compensation for carrier loss or damage comes through the carrier (or through shipping protection, if purchased), not from 614Sole. That said, we are happy to help however we can: we will provide your tracking details and proof of shipment, share documentation we have that supports your claim, and help you work with the carrier to locate a missing package. There is only so much we can do once a package is in the carrier's hands, but we will not leave you to figure it out alone.

Free in-store pickup

Free in-store pickup is available at 614Sole LLC, 20 S Front St, Columbus, OH 43215 — pickup orders are available immediately during store hours (Tuesday–Sunday, 12pm–7pm; closed Mondays). Please bring your order confirmation when picking up. For flagged orders, a matching photo ID and the card used for purchase may be required.