Frequently asked questions

We stand by the authenticity of all of our products — 100% guaranteed authentic product, every single time. We authenticate our inventory a total of three times while it's in stock.

Almost everything we sell is 1-of-1 — one pair, one size. If the product page lets you add it to your bag, it's available in the size shown. If it says SOLD, it's gone. Use the size filter on the shop page or DM us on Instagram and we'll check for you.

All orders ship within 48 hours, with tracking.

Flat rate shipping anywhere in the United States — Standard shipping is $9.99, Express shipping is $19.99. Orders ship within 48 hours with tracking. Or choose free in-store pickup, available immediately.

We also ship internationally to 28 countries — international rates are calculated at checkout based on your destination and shown in your local currency, and any duties or taxes for your country are shown at checkout where they apply.

Once a shipment leaves our possession and is accepted by the carrier, we're not financially responsible for packages that are lost, stolen, or damaged in transit — including carrier mishandling — and orders the carrier marks "delivered" are considered complete.

If something goes wrong, start with the carrier in possession of your package and open a claim with them — but reach out to us too: we're happy to help with tracking details, proof of shipment, and documentation for your claim, and to help track down a missing package with the carrier. There's only so much we can do once it's in the carrier's hands.

We offer optional shipping protection in your bag before checkout if you want coverage; unprotected shipments travel at the buyer's risk.

Yes — free complimentary pickup in store at 20 S Front St, Columbus, OH 43215, available immediately. Choose pickup when you order and come grab it during store hours (Tue–Sun, 12pm–7pm).

Credit/debit card through the website, and Afterpay — pay in 4 interest-free installments — at checkout.

Deadstock = brand new and unworn, exactly as it came from retail. Like new = tried on or worn once or twice, no visible wear. Gently used = worn with care, light wear only, cleaned before listing. Used = visible wear consistent with use; photos show the actual item.

All sales are final — we do not offer returns or exchanges. However, we do offer to buy back products so we can resell them. Buyback offers are not a fixed percentage: they vary by the exact product, seasonal demand, and market price changes, and every buyback is treated the same as buying from anybody else. We don't pay out until the item is back in our possession and has been re-authenticated to make sure it's the same product we shipped out.

Once an order is placed, we do not offer cancellations or changes — including for the wrong size. All sales are final. Please double-check your size and item before you check out, and DM us first if you're unsure — we're happy to help you pick the right pair.

Yes — sneaker cleaning starts at $29.99. Drop your pairs off at the shop and we'll get them clean.

20 S Front St, Columbus, OH 43215. Open Tuesday–Sunday, 12pm–7pm. Closed Mondays.

Free parking validation across the street from us at LAZ Parking, Huntington Center — 43 W Capital St, Columbus, OH 43215.

DM us on Instagram @614sole, use the Contact page, or call the store at 220-238-1056.